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No Receptionist, No Problem: How Numa is Thriving with a Digital-First Guest Experience - Eva Klausner, Numa
Published 1 year, 4 months ago
Description
In this episode, Eva Klausner, Director of Guest Experience at Numa, shares how Numa reimagined hospitality by eliminating the traditional front desk and delighting guests with a digital-first approach.
This episode is hosted by our guest experience correspondent, Danica Smith, founder of MorningStar GX. Listen to our other episodes together here:
- Beyond Buzzwords: The Truth About Guest Experience
- Guest Experience Tech: What I Learned Building, Selling, and Using It
- From Micro Feedback to Macro Impact: The Future of Guest Experience
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Music for this show is produced by Clay Bassford of Bespoke Sound: Music Identity Design for Hospitality Brands