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45 How empathy mapping builds conflict competence

Season 2 Episode 45 Published 1 year, 7 months ago
Description

When you understand another person, conversations can flow. Perhaps you've heard the expression: 'meet people where they are' and wondered how to do that. We describe empathy mapping and conversation analysis, which are two conflict competent approaches to holistic understanding where people are so you can meet them there.

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Dr. Deborah Sword is a conflict specialist with decades of experience and training to share.

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