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Domino's Digital Growth Secrets | #023
Description
In this episode of Add To Cart, we are joined by Michael Gillespie, Chief Digital & Technology Officer at pizza giant, Domino’s. The conversation takes us from the early days of digital at Domino’s, pioneering online pizza sales right through to the most recent AI innovations the team is rolling out across Australia and beyond. Michael shares his tips for up-selling and cross-selling success, his views on the importance of democratising data and how he and his team have taken the ultimate crash course in agility thanks to Covid. And if you like cool efficiency with your pizza, listen out for the low down on robot and drone delivery.
Links from the episode:
Tropeaka’s Success with Shopify Plus (sponsored)
Packaging Solutions from Signet (sponsored)
Questions answered in the podcast include:
- What’s the key to Domino’s recent digital sales success?
- How close are we to robot and drone food delivery?
This episode was brought to you by…
About your co-host Michael Gillespie from Domino’s:
Michael Gillespie is the Group Chief Digital and Technology Officer for Domino’s Pizza Enterprises Limited (DPE). With more than 20 years’ experience in online marketing and digital strategy, he is responsible for overseeing the Digital and Information Technology teams across DPE’s nine markets – Australia, New Zealand, Belgium, France, The Netherlands, Japan, Germany, Luxemburg and Denmark. Michael’s vision and leadership has helped transform Domino’s into one of the most sophisticated online and digital retailers in the world. His team is committed to constant innovation and has achieved a number of world firsts including autonomous delivery vehicles, drone delivery, virtual assistants and online ordering with augmented reality, as well as working with operations to bring innovative technology solutions like DOM Pizza Checker to life in stores.
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