Episode Details
Back to Episodes063: Surprising findings from PolyAI's recent CS trends report
Season 1
Episode 63
Published 1 year, 3 months ago
Description
** Check out the report that inspired the episode **
Damien welcomes PolyAI's senior director of brand, Kylie Whitehead, to discuss the findings from two comprehensive surveys highlighting trends in customer experience (CX) and contact center leadership. Learn about the evolving roles of CX leaders and the increasing influence of AI, as well as the differing sentiments of contact center agents towards automation.