Episode Details

In this new series on applying Deming to education, Andrew talks with John Dues, Chief Learning Officer at United Schools Network and long-time Deming practitioner. This is the first in a series of 12 episodes using John's school system as a case study for applying Deming in education. 0:00:02.3 Andrew Stotz: My name is Andrew Stotz, and I'll be your host as we continue our journey into the teachings of Dr. W. Edwards Deming. Today, I'm here with featured guest, John Dues. John, are you ready to share your Deming journey? 0:00:17.7 John Dues: Yeah, Andrew I'm really glad to be here and looking forward to speaking with you today. 0:00:22.6 AS: Yeah, we've been talking about this for a while, and so it's exciting to kick it off. So let me introduce you to the audience. Ladies and gentlemen, John A. Dues is an accomplished education systems leader and Improvement Science scholar practitioner with more than two decades of experience. He is the Chief Learning Officer of the United Schools Network, where he directs the network's continual improvement fellowship and serves as an Improvement Advisor. He draws heavily on the work of Dr. W. Edwards Deming and his System of Profound Knowledge. He's currently continuing his education through the Improvement Advisor program at the Institute for Healthcare Improvement in Boston, Massachusetts. John, can you take a little bit and tell us about the story about how you first learned about the teachings of Dr. W. Edwards Deming and what hooked you? 0:01:21.8 JD: Yeah, happy to do that. I sort of, I'm about 20 years into my career as an educator, and I sort of think about my career across four stages or so. Stage zero, I was a teacher, I didn't really know anything about classroom management or how to lead a class, it was a lot of trial and error type learning, and then I start to figure stuff out over time and stage one, I transitioned into now working at a series of Public Charter Schools is on the founding team of seven schools or non-profits sort of than this next stage. And I think a lot of my learning was sort of what I would call subject matter learning, so cognitive science, curriculum and lesson planning, how to use data to drive instruction, those types of things, and then about 2016 or so, I started learning about improvement science. I got an e-mail, it mentioned a book called Learning to Improve, and that got me sort of started on this path to learning the tools of improvement science, and I did that for four or five years, and then in about a couple of years ago, I stumbled across the W. Edwards Deming Institute website. 0:02:53.0 JD: And I had previously come to the website a couple of years earlier, and truth be told, I went to the System of Profound Knowledge page, it didn't make a lot of sense to me, and so I sort of let it lay for a year or two, and I came back to it in 2020, and not that all of a sudden it made sense. But there was something there that sparked this interest that's been going on for three years now, where I've devoured books, listened to interviews, and really gone on this journey to learn exactly what Dr. Deming was talking about with the System of Profound Knowledge. 0:03:36.5 AS: And when you think about the improvements that you're trying to do, or the problems that you were trying to solve, and then you started to see, let's say the System of Profound Knowledge, what was it that stood out as, Oh, that explains why this is happening, that explains why... What were some of those revelations and things that you could then bring back to your work... I'm just curious. How did that unfold? 0:04:06.2 JD: Yeah, it took some time. I mentioned sort of discovering the Institute website in about 2018 or so, and it not initially making a lot of sense, there's probably two things. One, candidly, I saw a System of Profound Knowledge, and I was like, Well, who talks like that? What is that... Like who calls their stuff profound knowledge? And then the second thing was