Episode Details

Winning over and retaining customers hinge on whether or not you can provide a great customer experience. If you want loyal customers, you have to build relationships with them and create “magic moments” that keep them coming. This is the central piece of our episode as Meny Hoffman sits down for an insightful talk with Shep Hyken, customer service and experience expert. Shep talks about how he learned to create great customer service experiences and why you need to have a gold standard. Tune in to learn more great customer service tips from Shep and Meny.