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Conversation:

A: Good afternoon. What can I do for you?下午好，我能为您做些什么呢？

B: I'd like to check in please. I have a reservation under the name Anthoy Roberts.我想要办理登记入住手续，我用安东尼 罗伯茨名字做了预订。

A: All right. R.O.B.E.R.T.S...Oh, Mr Roberts, we've been expecting you...and here is your key card to the presidential suite. 好的。R.O.B.E.R.T.S.找到了。罗伯兹先生，我们一直期盼您的到来。这是您总统套房的门卡。

B: But there must be some mistake. My reservation was for a standard room.这一定是弄错啦，我预定的是标间。

A: Are you sure? Let me double check. 你确定吗？我再核对一次。

B: Yeah, here, this is my confirmation number. 嗯，看，这是我的预定验证码。

A: You're right, Mr Roberts. There seems to be a mix-up, unfortunately, we are overbooked at the moment.是这样，罗伯斯先生，这个弄混淆了。很遗憾，我们的标间现在已经客满了。

B: So...那么...

A: Not to worry. We're pleased to offer you a complimentary upgrade. 不用担心，我们很高兴为您提供免费升级。

B: Presidential suite baby. 总统套房啊！

Nots:

check in表示“登记入住”或“办理登机手续”。

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