Episode Details

How is DSW adapting its approach to loyalty? 🤔 In this exclusive interview from eTail West 2025, Paige Sheedy, VP of Growth Marketing at DSW, shares how the brand is using AI, predictive modeling, and personalization to enhance customer loyalty and drive engagement.

📌 Key Moments:

⏩ 00:00 – Intro & Sponsor Shoutout

⏩ 01:30 – How DSW Defines Modern Loyalty & Customer Retention

⏩ 03:45 – The Role of AI & Predictive Modeling in Personalization

⏩ 06:00 – DSW’s Omnichannel Strategy for Customer Engagement

⏩ 09:10 – How Loyalty Data Fuels Brand Growth & Business Strategy

⏩ 10:00 – Final Thoughts: The Future of Retail Loyalty & AI Integration

And thanks to our sponsor NetElixir for helping to make our coverage of eTail West possible!

#etailwest #etail #onlineshopping #ecommerce #dsw