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Chatbots Have Been Failing Us for 20 Years—Can AI Finally Fix It?
This story was originally published on HackerNoon at: https://hackernoon.com/chatbots-have-been-failing-us-for-20-yearscan-ai-finally-fix-it.
Discover how to effectively integrate AI in Customer Success while maintaining the human touch. Balance automation with personalization for optimal results
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The first-ever chatbot for customer interactions was created all the way back in the early 2000s. SmarterChild was merely a template machine — no AI, no intelligence. Today, things have changed dramatically.
Published on 2 months, 2 weeks ago