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ServiceNow Series E151: Aurélie Dardel, Principal Customer Success Architect at ServiceNow
Today's guest is Aurélie Dardel, Principal Customer Success Architect at ServiceNow. Based in Virginia, Aurélie is an executive-Level Program Manager with more than 16 years of experience in business administration, finance and management, with a focus on contracting and program management and contracting. An excellent communicator and problem solver, she has a proven ability to deliver substantial revenue, productivity and quality procedures through well-managed projects and acquisition package development.
In this episode, Auréile discusses:
Her Digital Transformation journey to becoming a leader in ServiceNow,
Her role in guiding customers embrace the ServiceNow platform,
Case study: Empowering a Canadian customer's strategic CSM deployment,
Promoting proactive change, leveraging governance & innovation for growth,
Driving value realization, setting objectives & using KPIs for continuous optimization,
ServiceNow’s aim for $20bn revenue, emphasizing delivery excellence & customer support,
Advice to dream big, embrace failure, prioritize self-care & surround yourself with smart people
Published on 1 year, 9 months ago