Episode Details

Every positive and negative experience you have with a company or service comes down to one important factor - culture. And to build culture, you need to learn the art of curiosity. Monty Moran is the former co-CEO at Chipotle Mexican Grill. Under his leadership and culture-building, he helped the company scale from several Million to over $23Billion.

Most recently, Monty realized his lifelong dream of becoming a pilot and flies his airplane throughout the United States to pursue his interest in better understanding and serving Americans. He is a director and chairman of corporate boards and an advisor to many entrepreneurs and businesses. He is also the author of the book Love is Free; Guac is Extra.

Tune into this episode and hear from the former co-CEO of Chipotle on building culture.

Things you will learn in this episode: 

[00:01 - 07:31] Opening Segment 

• I introduce today’s guest, Monty Moran
• Bio 
• Be sure to check out guestio.com and start booking
• Monty gives some background on his story
• Growing up in Boulder Colorado 
• Life outdoors
• Growing up curious and getting good at reading people
• Learning through minimum wage jobs
• Learning from people - the things that everyone wants

[07:32 - 17:33] Learning the Art of Intimacy and Curiosity in Dairy Queen

• Monty talks about the things he learned from people 
• Talking to guests at DQ 
• Everyone has something interesting to them 
• The beauty of curiosity 
• Seeking to value and understand people 
• Seeing the world through others’ eyes
• Monty shares about the spiritual curiosity of Boulder 
• Understanding the truth
• Sniffing out the inauthentic 
• Desiring the truth led to intimacy when meeting people 
• Don’t listen to the words, but the non-verbal
•  A word from our sponsor

[17:34 - 36:00] Former Co-CEO of Chipotle on Building Culture

• Monty shares his experience in school and transitioning into Law
• College career 
• Rather work WITH people than ON people 
• Going to law school 
• The real experience doing law - no such thing as junk work 
• Making better relationships with the opposition than their own lawyers
• Dropping people’s guards
• Interacting with people where they're at 
• Using the knowledge to build Culture in the service industry 
• Monty’s transition from law to Chipotle
• Starting with real estate negotiations 
• Turning around the ego 
• Empowering people 
• Building the kind of culture that people don’t want to leave
• Asked to build Culture at Chipotle as a leader

[36:01- 45:11] Closing Segment

• Top lessons from Monty on building Culture
• Don’t try to get something out of people or job, but what you can give
• The source of a leader's power is from followers
• Difference between a manager and a leader 
• Work to diminish your power not increase it 
• Stop listening to words
• Who you know or what you know?
• Who you know - relationships make life worth it 
• People are the source of wisdom 
• How to find the book 
• Links below 
• ThE RaNdOm ROunD
• How to engage with Monty
• Links below
• Final words 

Tweetable Quotes: 

“There’s no such thing as a dead-end job and the only thing that makes it dead-end is if you think it's dead-end, then you’re bringing the wrong attitude to it.” - Monty Moran

“Everyone in the world wants the same thing, and that’s to be seen, valued, loved, and understood.” - Monty