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256 - Celent's Karen Monks on Technology Trends
Published 1 year, 6 months ago
Description
Karen Monks, a principal analyst at Celent, discusses the intersection of technology and life insurance. Karen shares her insights on how AI is transforming underwriting processes, the impact of COVID on consumer behavior, and the driving forces behind technology adoption in the insurance industry. The conversation also explores the challenges of integrating legacy systems with modern technology, the importance of consumer experience, and the skills needed for future success in the industry.