Episode Details

In this episode of the Franchise QB Podcast, host Mike Halpern speaks with Keenan Fisher, managing partner of Tommy Guns Original Barbershop. 

They discuss Keenan's journey in the franchising industry, the unique customer experience offered by Tommy Guns, and the strategies behind modernizing the barbershop experience. Keenan shares insights on transitioning from an independent model to a franchise system, maintaining quality across multiple locations, and the importance of a customer-centric approach. The conversation also covers the qualities sought in franchise owners and the company's future growth plans.

Takeaways

-Keenan Fisher grew up in a family business, shaping his entrepreneurial mindset
-Tommy Guns focuses on providing a unique barbershop experience
-The brand emphasizes convenience and quality for customers
-Modernizing the barbershop experience involves technology and customer service
-Franchising requires a strong support system for franchisees
-Creating a customer-centric approach is key to success in franchising
-Investing in employee training and development is crucial for quality service
-The company has over 100 locations and is expanding internationally
-Franchise owners should have a competitive spirit and community focus
-The initial investment for a Tommy Guns franchise ranges from $450,000 to $500,000.

Chapters

00:00 Introduction
01:13 Keenan Fisher's Journey in Franchising
03:12 The Tommy Guns Experience
05:56 Modernizing the Barbershop Experience
08:50 Customer-Centric Approach in Franchising
12:13 Transitioning to a Franchise Model
15:07 Maintaining Quality Across Locations
17:54 Enhancing the Guest Experience
21:13 Franchise Owner Qualities and Costs
23:51 Future Growth and Expansion Plans

https://us.tommyguns.com/pages/franchise-tommy-guns

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Mike Halpern, CAFC
mike@franchiseqb.com