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Nick Mehta on The State of SaaS and Customer Success in 2020
Published 5 years, 11 months ago
Description
Nick Mehta (@nrmehta), CEO at Gainsight, joins Erik on this episode.
They discuss:
- SaaS sub-sectors that Nick is excited about
- Is Customer Success a skillset, function, a software stack?
- What are the most common misconceptions about customer success?
- When should a startup start thinking about the customer success function?
- How do you scale the customer success function?
- What’s the profile of a successful customer success manager?
- How has customer success evolved over the past decade and where is it going?
- Nick’s thoughts on the sales enablement space
Thanks for listening — if you like what you hear, please review us on your favorite podcast platform.
Check us out on the web at villageglobal.vc or get in touch with us on Twitter @villageglobal.
They discuss:
- SaaS sub-sectors that Nick is excited about
- Is Customer Success a skillset, function, a software stack?
- What are the most common misconceptions about customer success?
- When should a startup start thinking about the customer success function?
- How do you scale the customer success function?
- What’s the profile of a successful customer success manager?
- How has customer success evolved over the past decade and where is it going?
- Nick’s thoughts on the sales enablement space
Thanks for listening — if you like what you hear, please review us on your favorite podcast platform.
Check us out on the web at villageglobal.vc or get in touch with us on Twitter @villageglobal.