Episode Details

Everybody wants their clients to be happy, but it doesn’t just happen by default. 

In today’s episode, co-hosts Ralph Burn and Kasim Aslam sit down with Taylor McMaster, Founder and Client Account Manager at DOT & Company. Taylor manages client relationships for digital marketing agencies, which means she’s basically every agency’s dream. As a customer advocate, she’s passionate about proactive communication, welcome gifts, regular updates, learning about the client’s needs and preferences, building trust, and ultimately a long-term relationship.

Listen in for some great tips on optimizing the customer experience from someone who’s really awesome at it.

IN THIS EPISODE YOU’LL LEARN:

• Why the first 90 days with a client are so critical (and how to build trust) 
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• Do’s and don’ts when communicating with clients
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• How a client-facing account manager can also protect the team
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• Ways to make your client feel like they’re your only client

LINKS AND RESOURCES MENTIONED IN THIS EPISODE:

• DOT & Company
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• Email Taylor: taylor@dotandcompany.co
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• DOT & Company on IG
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• DOT & Company on Facebook
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• Connect with Taylor on LinkedIn
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• Perpetual Traffic Survey
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• Perpetual Traffic podcast
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• Connect with Ralph and Kasim on Twitter

OUR PARTNERS:

• No Limit Creatives gives you unlimited graphics/videos for one low monthly rate. 
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• Clients Online, the go-to Facebook Advertising agency for businesses
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• Keap, an easier way to manage every stage of the customer journey
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• Endless reports and actionable insights from Oribi
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• Get Roland’s book, Zero Down, FREE
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• Find out your Leadership Trust Score at Ready to Lead.
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• Listen Now