Episode Details

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Hello, and welcome to "Beauty and the Biz," where we'll discuss building a world-class team. Additionally, we'll discuss the general business and marketing side of plastic surgery.

As always, I'm your host, Catherine Maley, author of "Your Aesthetic Practice – What Your Patients Are Saying." Furthermore, I'm also a consultant to plastic surgeons, helping them get more patients and more profits.

Presenting today's episode titled, "Building a World-Class Team — with Manuel A. Lopez, MD."

Indeed, what does it take to run a thriving plastic surgery practice with 50 team members?

Specifically, Dr. Manuel Lopez, a facial plastic surgeon and founder of Advanced Aesthetics Lopez Plastic Surgery and L Spas in multiple areas of San Antonio, Texas, believes the answer lies in one simple but profound principle.

Simply put, it's not about making money—it's about providing world-class patient care.

Now, in the latest episode of "Beauty and the Biz," Dr. Lopez dives deep into the systems and leadership strategies that drive his success.

Specifically, here's what you'll learn:

• First, How Leadership Sets the Tone: He ensures everyone feels heard and valued.
• Then, The Secret to Hiring Rock Stars: He sets clear expectations during the interview process.
• Afterward, Processes Over Profit: When issues arise, it's usually the process—not the people—that needs fixing.
• Finally, Motivating Staff: A productivity-based pay structure creates accountability.

Ultimately, Dr. Lopez isn't just growing his practice. Instead, he's building an environment where both his team and patients feel supported every step of the way.

P.S. Are you ready to uncover the hidden opportunities in your practice? My Practice Growth Review is designed to help you fine-tune your people, processes, and patient experience to uplevel your profits.

Enjoy!

Catherine Maley, MBA

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