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Training through texts for a deskless industry | Rachael Nemeth, Co-founder and CEO of Opus | 008
Description
This episode was originally published as part of the Restaurant Growth Podcast. It has been rebranded as part of The Pre-Shift Podcast as of January 2023. The information presented may no longer be up-to-date and may differ from the viewpoints and insights currently shared on The Pre-Shift Podcast.
How do you train a deskless workforce with modern technology? Through our great uniter—the text message. We welcome Rachael Nemeth, Co-founder and CEO of Opus Training on the show to discuss Opus' text message-based learning platform for frontline workers, onboarding and training the deskless workforce, and how a great training program can help keep employees around.
The 7shifts Restaurant Growth Podcast is hosted by Dominick "D.J." Costantino, 7shifts' Content Writer.
00:00 Introduction and Initial Requests
01:40 Podcast Recording Details
02:21 Challenges and Solutions in Podcasting
04:09 Introducing Opus Training
05:38 Use Cases for Opus Training
08:27 Importance of New Hire Training
09:46 Supporting Managers and Digital Assistance
13:39 Growth Pathways in Restaurants
18:03 Equitable Technology for Desk-less Workers
26:33 Challenges with Traditional LMS
29:43 Conclusion and Contact Information
About Rachael Nemeth
Rachael Nemeth is the CEO and Cofounder of Opus, a platform that helps employers design and deliver text message-based courses to their "deskless" workforce. Her background combines decades of experience in the service industry, instructional design, and second language acquisition. Before Opus, she worked in Operations and HR for Danny Meyer's, Union Square Hospitality Group, Baked, and Hot Bread Kitchen, an NGO that teaches baking production skills to underrepresented women. Her first company, ESL Works brought industry-relevant English training to New York City kitchens. Rachael is an alum of The New School and is from Kansas City (the Kansas side, if you're wondering).
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7shifts is the restaurant HR platform helping operators hire, train, schedule, pay, and retain their team in one place. With an easy-to-use platform and built-for-restaurant workflows, 7shifts replaces disconnected systems for 55,000 restaurants.