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CLIP: One To Say Yes, Two To Say No
Published 1 year, 1 month ago
Description
Shep Hyken, Chief Amazement Officer of Shepard Presentations, customer service and experience expert, author, and speaker, explains why when it comes to good customer service, it takes one to say yes, but two to say no.
Hear Shep's full interview in Episode 13 of The Action Catalyst.