Episode Details
Back to Episodes
REMASTERED: Magic or Misery, with Shep Hyken (Customer Service, Business, Management, Leadership)
Episode 13
Published 1 year, 2 months ago
Description
Shep Hyken, Chief Amazement Officer of Shepard Presentations, customer service and experience expert, author, and speaker, explains the true meaning of being "helpful", why it takes one to say yes, but two to say no, finding moments of magic, misery, and mediocrity, and the handy index card trick for your staff.