Episode Details
Back to Episodes
Building an Ecommerce Business, Part 8: Customer Service
Published 7 years, 3 months ago
Description
Startups and seasoned merchants alike can run into hiccups with managing customer service. Is it better to do it in-house or to outsource? Should you hire someone from the start? Cody McLain is CEO of SupportNinja, a customer service provider. He addresses the realities of operating a company in the Philippines, tips for business owners looking to expand customer service functions, and more.