Episode Details
Back to Episodes
Tech CEO-Turned-Hotel CEO Shares Tech Advice - Ben Rafter, Springboard Hospitality
Published 1 year, 6 months ago
Description
In this episode, Ben Rafter, President and CEO of Springboard Hospitality, shares insights on how innovation and technology can empower hospitality providers and elevate the guest experience.
We cover:
- Springboard's dedicated department for innovation
- The importance of beta-testing technology
- What frustrates Ben about technology companies
- What it takes to successfully implement technology
- Enhancing guest interactions with technology
- Supporting emotional intelligence in hospitality
- Why Ben loves behind-the-scenes technology for operations
If you enjoyed this, you may also enjoy:
- What Happens When a Tech CEO Leads a Hotel Company - Ben Rafter, Springboard Hospitality
- ChatGPT for Hotel Reviews: AI Lessons From Our 1 Hour, $20 Live Experiment - Josiah Mackenzie
- Hard Truths on Hotel Tech: Unfiltered Insider Advice - Josiah Mackenzie
A few more resources:
- If you're new to Hospitality Daily, start here.
- You can send me a message here with questions, comments, or guest suggestions
- If you want to get my summary and actionable insights from each episode delivered to your inbox each day, subscribe here for free.
- Follow Hospitality Daily and join the conversation on YouTube, LinkedIn, and Instagram.
- If you want to advertise on Hospitality Daily, here are the ways we can work together.
If you found this episode interesting or helpful, send it to someone on your team so you can turn the ideas into action and benefit your business and the people you serve!
Music for this show is produced by Clay Bassford of Bespoke Sound: Music Identity Design for Hospitality Brands