Episode Details

Your team is ultimately what differentiates your studio and keeps members coming back. But y'all, every owner understands that managing people means confronting issues.  

So tap some proven advice on common points of friction from Coach Elle Kealy and Coach Catherine Hebb in Episode 642: How to Build a Successful Team, Part 2: Q&A Issues with Your Team.

• Maximize meeting attendance: provide advance notice, pay your team, ensure value

• Share news of instructor firings: be positive, shut down gossip, focus on what's next 

• Sell sales to all staff: create clear job descriptions, set expectations, give commissions

• Manage selfie videos: have a policy on filming in studio and posting to social media 

• Optimize communications: use a tool like Slack and create separate channels for staff

You can head off many issues by continually communicating policies and responsibilities, managing SOPs and keeping your team in the know. Get empathy and answers in Episode 642. 

Catch you there,

Lise

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