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Game-changing citizens service hub and winner of Ireland eGovernment Award
Description
Pauline Tracey, a 40-year public sector veteran, shares her inspiring journey from libraries and finance to leading Dublin City Council’s Citizen Hub – a game-changing platform delivering digital services that truly meet citizens' needs.
🎯 Key Takeaways for Public Sector Leaders:
✅ Prioritising high-impact services like housing, waste reporting, and bulky item collections.
✅ Building a customer-first framework with Granicus platform to integrate services seamlessly.
✅ Tackling challenges like illegal dumping and enabling choice-based lettings online.
✅ Using Tableau dashboards to track SLAs, improve service response times, and deliver accountability.
✅ Why splitting Digital Transformation from general ICT drives agility and focus.
✅ How in-house UX/UI design teams save money and improve citizen experiences.
🌟 “Digital transformation is about understanding citizen needs and making services accessible. It's not just technology; it’s trust, collaboration, and prioritisation.
Follow Transform Gov for more insights into public sector digital transformation https://www.linkedin.com/company/ireland-egovernment-awards-transform-gov-podcast/?viewAsMember=true
#PublicSector #DigitalTransformation #CitizenExperience #GovTech #Leadership #SmartCities #DublinCityCouncil #GovernmentInnovation
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