Episode Details

Just as ripples spread out when a single pebble is dropped into water, the actions of individuals can have far reaching effects that change the world. - Dalai Lama

You won't believe the impact the sweet, simple gift these Starbucks baristas gave had on their customer.

This is beautiful reminder that you matter and your actions and words shape the lives of those around you. Don't underestimate that doing little things well greatly elevates the lives of those around you.

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This story was shared with me by my friend Howard Behar, retired president of Starbucks. He saw Starbucks grow from a couple dozen stores to more than 15,000 around the world. How did he do it? By reminding his team they were in the People business serving coffee. Click here to hear my conversation with Howard on ep. 378.