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Marriott May Bonvoy You But Still get The Points
Description
"One complaint came from a member who had (over 1,300) nights with Marriott...That's an average of $266,000 they have spent with this company...and due to tech glitches...properties aren't honoring lifetime status and (other) benefits? It's a bait and switch."
If you've said or heard the phrase "I've/You've been Bonvoy'd", chances are high you've been burned by Marriott's problem plagued SPG merger and new program rollout. The stories of former Marriott Rewards, SPG and Ritz-Carlton members missing nights, points, waiting for hours on hold, and more are endless. This week Richard is joined by Shubhayan Mukherjee, co-founder of Bonvoyed.com! Yes folks. You know that there are more than just a few customers on the fringes that are upset when a website launches dedicated to helping members get the support they aren't receiving.
Show Timestamps
- 1:30 - Starting out on a positive note with some of the good parts of Marriott Bonvoy
- 12:00 - Three ways to use those Marriott Bonvoy Points
- 13:50 - The Mysterious Mister M
- 16:22 - Bonvoy'd goes viral
- 18:00 - The problems are everywhere
- 25:00 - Is there an entitlement issue?
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