Episode Details

Topics covered and questions you’ll uncover during this episode:

• How to identify and produce “moments that matter” in your clients’ experience with you
• Recognizing the difference between telling someone you’re an expert and actually demonstrating you’re an expert
• Why clients shouldn’t be privy to all the behind-the-scenes happenings that take place when buying or selling a home
• Balancing boundaries and empathy when you’re involved with luxury real estate transactions
• The importance of solving problems before bringing them to the attention of your clients
• Why it pays to not burden your clients with unnecessary stress

Resources mentioned within the episode:

• REAL Marketing
• Customer Experience Template Download
• The Institute for Luxury Home Marketing