Episode Details

Trust is a relationship, and we know how to do relationships. So, why does earning and keeping trust seem like a mystery? Sandra Sucher is a trust researcher and professor of management practice at Harvard Business School. She is also the co-author, with Shalene Gupta, of The Power of Trust: How Companies Build it, Lose it and Regain it. Sandra and Kevin discuss how organizations can build trust and the role of leadership. Their research shows trust can be measured and there are concrete actions any company can take to ensure it gains the trust of its employees, leading to greater trust with customers. Sandra also shares the worst trust killer is layoffs and leaders must find a way to manage workplace change.

In this episode, Sandra discusses:

1. Trust build from the inside out.
2. The 4 elements of trust.
3. Trust recovery.

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Additional Leadership Resources

• Book Recommendations:
  • Inspector Gamache Series by Louise Penny
  • The Power of Trust: How Companies Build It, Lose It, Regain It by Sandra Sucher and Shalene Gupta
• Connect with Sandra Sucher:

Website | LinkedIn | Twitter

• Related Podcast Episodes:
  • The Laws of Trust with Joel Peterson.
  • Get a Vision and Live It with Larry Olsen.

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