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How Agentforce Is Changing the Career Landscape
Today on the Salesforce Admins Podcast, we talk to Megan Tuano, Sr. Business Analyst at Accenture Federal Services and an amazing YouTube content creator.
Join us as we chat about navigating career transitions in tech, the power of AI, and making your mark in the Salesforce ecosystem.
You should subscribe for the full episode, but here are a few takeaways from our conversation with Megan Tuano.
Overcoming barriers to a career in techMegan got her start working in college admissions for a data science program at UC Berkeley. "A lot of the students I talked to were scared about breaking into tech because they didn't come from a traditional tech background," she says.
After seeing what her students were able to accomplish in tech, Megan got curious about what she could do with her career. She was already using Salesforce to get people through the admissions process, so she started looking into how to get certified.
There's this idea that you can't work in tech if you don't need to know how to code, but there are so many roles out there where that's not important. You can be a business analyst, a product manager, a project manager, or even a Salesforce Admin.
How Megan uses AI in Salesforce consultingOne question that I always get is how to prioritize Salesforce certifications. For Megan, that comes down to setting clear goals for your career. What roles are you building towards, and what do you need to stand out?
Megan's found that AI certifications and knowing how to use AI to help you with your work have been a difference-maker for her career. She likes to ask ChatGPT about other scenarios her solution could apply to. The AI has had conversations with many other people about similar problems, so she's bringing all of that knowledge into her solutioning process.
Why soft skills matter for Salesforce AdminsMegan highlights how important soft skills are for Salesforce Admins. We've all sat in a boring meeting, or a presentation where the speaker didn't seem to care. She always looks for ways to spice up her presentations with visuals and humor. Most importantly, you need to have passion for what you're doing with the platform and what it can do for your users. Passion is infectious.
Finally, don't be afraid to ask questions if you don't understand a business process. There's often some fear that creeps up that asking too many questions will you seem incompetent or unqualified. But consider the opposite: asking questions shows that you care, that you're thorough, and that you're trying to find the absolute best solution for the business.
There's a lot more great stuff in my conversation with Megan about shaping your career in tech, so be sure to take a listen. And don't forget to subscribe to the Salesforce Admins Podcast so you never miss an episode.
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Learn more-
Megan's article on Salesforce Ben: Can ChatGPT Replace a Salesforce Consultant?
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Trailhead: Prepare for your Salesforce Certified AI Associate Credent
Published on 1 year ago