Episode Details

Lightning Round:  Top 10 Ways to Retain Customers

Question: Sierra from Toronto, Canada asks, "I am in equipment financing sales and in the last year we have grown a lot— some organic, most through acquisition. While this has been exciting, it feels like the demands on us as salespeople are doing nothing but expanding. I used to be focused on mostly new sales, but now they wants us to find new business, grow existing accounts and above all keep our retention rates high. How am I supposed to do all that?"

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