Episode Details
Back to Episodes
My Top 4 Professional Services Metrics – Billable Utilization
Published 1 year, 5 months ago
Description
In episode #252, I address the top four metrics you should calculate and monitor if you have a customer onboarding function. This episode focuses on billable utilization.
- What is billable utilization?
- What’s a good percentage?
Check out my professional services post about PS metrics: https://www.thesaascfo.com/how-to-effectively-manage-your-professional-services-team-with-metrics/