Episode Details
Back to EpisodesEp012 – Anthony Karibian, bOnline | Work backwards to deliver happy customers | SATT
Description
In this episode, Anthony Karibian discusses his entrepreneurial journey, sharing his experiences from founding Euroffice to launching bOnline, the amazing provider of phone and digital services for small businesses.
He discusses the challenges faced during the dot-com bubble, the importance of focusing on small businesses, and the innovations in VoIP technology and AI integration that are transforming the customer service his business offers.
Anthony emphasises the significance of understanding customer needs, the impact of COVID-19 on business operations, and the lessons learned from both successes and failures, sharing his adoption of the practice of working backwards from an end goal to deliver success.
He also highlights the importance of external investment, leadership style, and company culture in driving business growth.
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The SATT Team :)
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