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How Fintech giant Klarna used AI to ditch Salesforce & Workday
Description
In this episode Ben dives deep into Klarna–the buy-now-pay-later giant–and how they are using generative AI.
Source articles:
https://www.bbc.co.uk/news/articles/c80e1gp9m9zo https://fintechmagazine.com/articles/klarna-bnpl-fintech-uses-gen-ai-for-us-10m-marketing-cuts
https://www.msn.com/en-us/money/companies/klarna-shuts-down-salesforce-as-service-provider-workday-to-meet-same-fate-amid-ai-initiatives/ar-AA1pAuaH?ocid=finance-verthp-feeds&ref=connectingthedotsinpayments.com&apiversion=v2&noservercache=1&domshim=1&renderwebcomponents=1&wcseo=1&batchservertelemetry=1&noservertelemetry=1&utm_source=substack&utm_medium=email https://seekingalpha.com/news/4144652-klarna-shuts-down-salesforce-as-service-provider-workday-to-meet-same-fate-amid-ai-initiatives https://www.performancemarketingworld.com/article/1888702/klarna-ditches-salesforce-plans-cut-workforce https://www.itpro.com/technology/artificial-intelligence/how-is-he-doing-this-marc-benioff-questions-klarna-ceo-s-scrapping-of-workday-salesforce-in-saas-consolidation-drive
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