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KQ: Towards Customer Excellence
Published 1 year, 11 months ago
Description
In celebration of Customer Service Week, we partnered with Kenya Airways on a discussion about growing towards customer excellence. Our guest host, Terryanne Chebet, is joined by Julius Thairu - Chief Commercial & Customer Officer at Kenya Airways of Customer Service Week in this episode recorded on 08.10.2024.
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Show Notes
00:00:00 Introduction
00:05:03 KQ’s Customer Service Week Activities
00:06:56 Customer Service Strategy
00:13:27 Improving On Customer Touchpoints
00:21:46 Self-Rebooking Platform
00:24:43 Addressing Customer Challenges
00:32:01 Future Initiatives At KQ
00:39:47 Closing Remarks
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