Episode Details

It’s hard enough to run one successful restaurant keeping all the plates spinning day after day. What if you had to manage multiple diverse concepts and please a highly discerning clientele, while also executing big weddings and functions to boot? Think of the skillset and experience necessary, not to mention calm and cool under fire just for starters. In this episode of the Restaurant Rockstars Podcast I’m speaking with Mr. Ian Pomerville, the Director of Food & Beverage for The Lodge at Spruce Peak in beautiful Stowe, Vermont. Known as “Ski Capital of the East”, some would say Stowe is busier in the summer than winter. Regardless of season, The Lodge is always hopping with upscale guests used to pampered service and perfection with every minute detail. We can all apply Ian’s philosophies to our own operation. Listen as we learn: - How to lead, develop and train a diverse team to exceed guest expectations - What it takes to maintain consistency across all operations - How The Lodge achieved record sales during the pandemic with fewer tables and limited operations - Quality-Control Checks and Balances (Fix it before the Guest Sees It!) - Communication to Guests – What’s Most Important post pandemic - Why Cleanliness and Safety must remain Top-Priorities for any operation Ian is truly a hospitality guru, but as you’ll see, he’s also just a regular guy you’d like to have lunch or share a beer with. Don’t miss this episode. Roger For more restaurant resources: https://restaurantrockstars.com/ The Restaurant Rockstars Academy – The Ultimate Start-up & Management Courses. Everything you need to know to crush it in the restaurant business: https://restaurantrockstars.com/pricing/ Thank you to our sponsor 7shifts – Get 3 Months of Industry Leading Labor Management for FREE: https://www.7shifts.com/restaurantrockstars