Episode Details
Back to Episodes
How to Turn Your Customers Into Lifelong Fans with Joey Coleman
Description
Do you ever lose customers? Would you like to learn how to create a customer experience that keeps them working with you instead of leaving? In this episode, Joey Coleman walks us through the 8 phases of customer experience. By the end of this episode, you’ll have everything you need to be able to not only keep your customers but also ensure they have an incredible experience along the way!
MORE FROM THIS EPISODE: HTTPS://PODMATCH.COM/EP/62
Key Takeaways
01:23 - How the eight phases of customer experience create lifelong fans
03:16 - Why the future of business is human to human
06:46 - Why the first 100 days are critical for customer retention
12:02 - An overview of the eight phases of customer experience
18:32 - Assess: Lead with customer outcomes instead of product features
23:24 - Admit: Make it easy for customers to buy from you
25:46 - Affirm: Address buyer’s remorse immediately
28:57 - Activate: Create a remarkable first interaction
31:38 - Acclimate: Guide customers through every step of your process
34:50 - Accomplish: Identify and celebrate the customer’s true goal
38:57 - Adopt: Build the trust that creates loyal customers
41:42 - Advocate: Turn loyal customers into referral sources
45:00 - How handwritten thank-you notes strengthen customer relationships
47:16 - Raising the standard for customer experience
MORE FROM THIS EPISODE: HTTPS://PODMATCH.COM/EP/62