Episode Details

On this podcast, Brad Hairston talks with Ryan Falkenberg, Co-Founder and CEO of CLEVVA, who explains how their front office digital experts are capable and competent enough to offer a level of customer experience that historically could only be provided by a human expert.

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Here’s what we talked with Ryan about: 

* How the CLEVVA front office digital expert functions

* How CLEVVA digital experts work with chatbots

* How CLEVVA front office digital experts are built

* The advanced capabilities CLEVVA utilizes

* Benefits realized from front office digital experts

* Industry penetration by CLEVVA

* How CLEVVA and Blue Prism are partnering

* An example of CLEVVA and Blue Prism combining to solve a customer pain point

* What the future looks like for CLEVVA digital experts 

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