Episode Details

Topics covered and questions you’ll uncover during this episode:

• How to identify and produce “moments that matter” in your clients’ experience with you
• The unique approach Jim uses to give closing gifts that win him repeat business and referrals
• The importance of knowing how and what you want your client to feel, think, and do from start to finish
• How to position yourself as your clients’ go-to real estate professional for life
• The difference between being in the “transaction” business and being in the “relationship” business — and why it pays to put relationships first
• Why listening to understand, rather than interject, is the foundation of an excellent client experience

Resources mentioned within the episode:

• Supreme Auctions
• Customer Experience Template Download
• The Institute for Luxury Home Marketing