Episode Details

In this episode of the Flight Path podcast, Tern's CEO and co-founder David Shull, Head of Design Brad Turner, and Head of Product Molly Johnson break down the latest updates from Tern. With major feature releases, upcoming product enhancements, and a big webinar announcement, this week’s episode is packed with exciting news for travel advisors.

• Big Webinar Announcement: A must-attend event for travel advisors and agency owners! Tern is hosting a major launch webinar next Wednesday at 3 p.m. ET to dive into the latest feature updates and the future of Tern’s travel technology. Plus, there’s a live giveaway for a $500 Southwest gift card to one lucky attendee. Don’t miss it!

• Email Scheduling Coming Soon: Brad shares updates on the upcoming email scheduling feature, a top request from travel advisors. This will let users schedule emails for later—perfect for off-hours work, ensuring communications land at the right time. Expect this feature to launch in the next few weeks.

• Pre-Travel Itinerary Section Released: Molly celebrates the launch of the new pre-travel itinerary section, a highly-requested feature that allows advisors to share packing lists, tips, and other non-date-specific information with clients. This update has already generated major buzz in Tern's Facebook community.

• Group Travel Development: Group travel tools are officially in development! Molly and Brad explain how Tern is working on tools that will streamline group bookings, payment collection, and management for advisors. Get a sneak peek of what's coming soon.

• Design Improvements: Brad shares how the team is constantly refining Tern’s user experience. Recent updates include improvements to tables and filters, making the platform more efficient and consistent across all devices.

• Travel Advisors, Not Consumers: David addresses a common question about whether Tern will shift to a consumer-facing model. He reassures listeners that Tern is fully dedicated to empowering travel advisors and has no plans to pivot to direct-to-consumer trip planning.

• 00:00 – 02:42: Webinar Announcement and $500 Gift Card Giveaway
• 02:42 – 03:47: Email Scheduling Feature Progress
• 03:55 – 05:18: Molly’s Product Update: Pre-Travel Itinerary Section Launch
• 05:45 – 08:33: David’s Week in Review: Wanderlust Community, AI GPT Demos, Cruise Insights
• 08:33 – 12:12: Pre-Travel Itinerary Section Overview
• 12:12 – 15:02: Design Insights: Integrating Requests and Improving User Experience
• 15:02 – 18:40: Product Updates and Continuous Platform Refinements
• 18:40 – 24:15: Answering the Big Question: Will Tern Go Direct-to-Consumer?
• 24:15 – 30:00: Week Ahead: Group Travel Development and Upcoming Webinar

• Exciting Updates in the Webinar: Learn about Tern’s recent updates and the roadmap for future innovations—plus, get a chance to win a $500 Southwest gift card!
• Pre-Travel Itinerary Section Is Live: Advisors can now create customized pre-trip sections with packing lists, recommendations, and more.
• No Direct-to-Consumer Plans: Tern remains committed to empowering travel advisors, focusing on enhancing their experience through technology, not replacing them.
• Group Travel Tools in Development: Stay tuned for the upcoming features designed to simplify group bookings and payments.

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