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Brewing Excellence: A Guide to Exceptional Customer Care
Season 1
Episode 114
Published 1 year, 8 months ago
Description
In this episode, I delve into the concept of stewardship and customer service in the context of coffee roasting and business. I share a personal experience at an auto shop where I encountered exceptional customer service, which inspired me to reflect on how I can apply similar principles to my coffee business.I discuss the importance of going above and beyond in serving customers, providing education, and paying attention to details. I emphasize the value of struggle and hard work in building character and achieving success, relating it to my journey with YouTube and Amazon.By listening to this podcast, you'll gain insights into the mindset of a coffee roaster who's passionate about providing value to customers. You'll learn about the importance of stewardship in business and how small acts of care can make a significant impact on customer experience.
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