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Episode 103: Make Parent Satisfaction SKYROCKET By Using "The Nordstrom Way"
In 1975, Craig Trounce was a store associate at a Nordstrom store in Fairbanks, Alaska.
One day, Craig noticed a customer rolling a pair of tires into the store. When Craig asked how he could help, the customer asked to return the tires, insisting that he bought them at that very location with a guarantee that he could bring them back to the store at any time.
Just one problem: Nordstorm doesn’t sell tires. What Craig Trounce did next has given Nordstrom nearly 50 years of free publicity about their unmatched level of customer service. In fact, if you Google “Nordstrom tires”, you will get roughly 3.8 million results.
Do you want your parents to be “raving fans”? Do you want your parent survey scores to be through the roof? Do you want your student retention rates to be high? If you answered “yes” to any of those questions, then today’s episode is for you as we discuss how to Make Parent Satisfaction SKYROCKET By Using "The Nordstrom Way".
Thank you for listening to the podcast every week. You are making a difference in the lives of the students, teachers and parents at your school. I know that what you do is difficult, exhausting and lonely. Your hard work inspires me to keep making weekly content to try to encourage and inspire you as you serve your school.
Thanks for all you do!
Mark Minkus
If you have gotten value from listening to the podcast, I would love to work with you 1-on-1.
I help my clients overcome imposter syndrome, set boundaries between work and home and how to actually get important things done instead of having your day ruled by the tyranny of the urgent. Sounds impossible right? It’s not. I can teach you how to make it possible.
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That can lead to you feeling tired, discouraged and stressed out. I’ve been there. That’s why I created THRIVE Academy just for you. THRIVE Academy is a digital course that will help you get out of survival mode and get back to feeling energized at school. To learn more, go to www.theprivateschoolleader.com/thrive
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Published on 1 year, 2 months ago