Episode Details

In this episode, Claire Llewellin-Davis, General Manager at The Lensbury Resort, shares her journey from the military to hospitality and discusses the transformation of The Lensbury.

Listeners will learn:

• How Claire's experience in the military, including staying calm under pressure during an attack in Afghanistan, equipped her with skills transferable to the hospitality industry. 
• Why the military is a great place to recruit hardworking, genuine, and adaptable people for the hospitality industry. 
• What attracted Claire to the hospitality industry, including the ability to have an instant impact on people's lives and create good experiences. 
• The fascinating backstory of The Lensbury, from its origins as a Shell sports club in the 1920s to its current transformation under new ownership.
• The importance of bringing people along on the journey of transforming The Lensbury, including recruiting individuals comfortable with change and openly communicating the vision and strategy to the team. 

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Music for this show is produced by Clay Bassford of Bespoke Sound: Music Identity Design for Hospitality Brands