Episode Details

This week, we're learning from Jennifer Krapp, head of restaurant operations at The Indigo Road Hospitality Group. You can hear her career journey here and thoughts on mentorship here if you missed them. In this episode, she shares what she's learned it takes to lead and succeed in hospitality.

Listeners will learn:

• The importance of holding people accountable while still making them feel respected and motivated to learn (00:46)
• How to communicate effectively when holding others to a standard without hurting their feelings (01:49)
• The necessity of taking immediate action and following through on tasks to avoid being overwhelmed (02:19)
• How being reliable and getting things done for your team builds trust and integrity (03:00)
• The value of being part of a team where everyone is pushing themselves to be better and working towards the same goals (03:42)
• How being surrounded by motivated and inspiring people can drive you to improve and step up your own game (04:26)

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Music for this show is produced by Clay Bassford of Bespoke Sound: Music Identity Design for Hospitality Brands