Episode Details

This week, we're learning from Jennifer Krapp, head of restaurant operations at The Indigo Road Hospitality Group. You can hear her career journey here and thoughts on mentorship here if you missed them. In this episode, she shares her insights on the importance of showing hospitality to your teams.

Listeners will learn:

• The impact of showing genuine care for staff during challenging times (01:05)
• How creating special moments for team members can boost morale and loyalty (02:15)
• "Hospitality U" and its role in employee development (03:42)
• The importance of personalized attention and mentorship in hospitality training (06:15)
• How their "Lasting Impressions" program fosters a culture of surprise and delight (07:45)

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Music for this show is produced by Clay Bassford of Bespoke Sound: Music Identity Design for Hospitality Brands