Episode Details

In this episode, Jennifer Krapp, head of restaurant operations at The Indigo Road Hospitality Group, shares her journey in hospitality and the importance of self-care in avoiding burnout.

Listeners will learn:

• How Jennifer's love for hospitality and acts of service started at a young age (01:43)
• The inflection point in her career that put her on the path to where she is today (04:28)
• How Jennifer kept going and led her team through a major setback (06:27)
• The importance of mindset and resilience in handling challenges (07:08)
• Jennifer's role at The Indigo Road Hospitality Group and her experience opening 14 restaurants in three and a half years (09:26)
• Her personal experience with burnout and the steps she took to recover (10:09)
• The daily practices Jennifer has implemented to avoid burnout, such as morning exercise and setting boundaries between work and home life (11:49)
• The importance of making time for self-care (14:57)

If you enjoyed this, check out my other episodes with leaders from The Indigo Road Hospitality Group, including:

• How "Transformational Hospitality" Changed My Life (And Can Change Your Business) - Steve Palmer
• Culture As A Business Model: How We Turn Employee Satisfaction into Profits - Steve Palmer
• Hospitality Starts In Your Office - Katharine Ames
• Let's Create A World of Abundance Through Hospitality - Steve Palmer

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Music for this show is produced by Clay Bassford of Bespoke Sound: Music Identity Design for Hospitality Brands