Episode Details

Uncle Marv kicks off the episode by discussing a recent Canalys report highlighting the growth in cybersecurity services and the increasing trend of customers suing their cybersecurity providers. Brad Gross, a seasoned attorney specializing in IT law, offers his expert insights on this developing legal landscape. The discussion covers several notable court cases, including: 

• The CrowdStrike event involving Microsoft
• Delta Airlines' lawsuit against Microsoft
• LanTech LLC being sued by a law firm client
• Barry Dunn's case involving Reliable Networks of Maine
• CDK Global facing lawsuits from automobile dealerships

Brad emphasizes the importance of managing client expectations and clearly defining the scope of services provided. He introduces a "triad" concept for MSPs to protect themselves: 

1. Understanding the services received from upstream providers
2. Clearly communicating the scope of services to customers
3. Clearly allocating responsibilities in service agreements

The conversation touches on the challenges MSPs face in mapping their solutions to various cybersecurity frameworks and the importance of thorough vulnerability management. Brad stresses the need for explicit language in service agreements regarding client responsibilities and the consequences of not following MSP advice. The episode concludes with updates on Brad's professional activities, including his upcoming MSP Terms platform and his involvement with ASCII's "Taste of Success" events.

Links: 

• Canalys Report: https://www.itbusinesspodcast.com/downloads/canalysis-cybersecurity-july-2024/
• Contracts and Document Management: www.mspterms.com
• Bradley Gross: https://bradleygross.com/
• Brad has a book! https://amzn.to/3Z6QFvy

=== Connect with Uncle Marv

🌐 Website: https://www.itbusinesspodcast.com/
🎙 Host: Marvin Bee
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