Episode Details

In this episode, Micah Solomon, a customer service expert and author, shares his insights on creating memorable customer experiences and elevating businesses to the highest level of customer service.

Listeners will learn:

• The three levels of customer service and why businesses should aim for the top level (01:01)
• How Micah conducts idiosyncratic mystery shopping to assess a company's customer service (02:15)
• The importance of using appropriate language, greeting customers promptly, and handling complaints without getting defensive (03:07)
• Micah's background in running a successful manufacturing company and co-authoring a book with a Ritz-Carlton Hotel Company representative (03:57)
• How Micah's childhood experiences and attention to detail led him to his current profession (05:02)
• The applicability of customer service principles across various industries, as they are rooted in understanding human nature (06:31)

A few more resources:

• If you're new to Hospitality Daily, start here.
• You can send me a message here with questions, comments, or guest suggestions
• If you want to get my summary and actionable insights from each episode delivered to your inbox each day, subscribe here for free.
• Follow Hospitality Daily and join the conversation on YouTube, LinkedIn, and Instagram.
• If you want to advertise on Hospitality Daily, here are the ways we can work together.

If you found this episode interesting or helpful, send it to someone on your team so you can turn the ideas into action and benefit your business and the people you serve!

Music for this show is produced by Clay Bassford of Bespoke Sound: Music Identity Design for Hospitality Brands