Episode Details

Carmen Toledo is the Front of House Operations Manager and 1 of 4 Co-Owners of Toledo's Mexican Restaurant in Fresno, CA. Carmen's father, Sam Toledo, immigrated to the US in the 1970s from Mexico. He started working in restaurants and eventually helped open a Mexican restaurant that he helped quickly scale to 3 locations. When he was denied equity in that business, he left to open his own restaurant, Toledo's, in 1991. Carmen is Sam's second child and she began working at the family restaurant when she was 13. She left to work at Starbuck's and gain knowledge and experience from a large, efficient franchise and returned, along with her brother, to work full time in Toledo's around 2008. There are currently 2 Toledo's locations with a third location currently being built out. The Toledo's goal is 10 restaurants in 10 years.

Favorite success quote/mantra: "If the plan isn't working, change the plan but not the goal."

In this episode we will discuss:

• Scaling
• Leadership
• Partnerships
• Labor
• The MASSIVE benefits of Restaurant Systems Pro!
• Tech stack
• AND MORE!

Today's sponsors:

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National Council for Mental Health and Wellbeing - Create healthier, more engaged employees with Mental Health First Aid at Work for Restaurants. This training teaches employees how to recognize and respond to signs and symptoms of mental health or substance use challenges. It's trusted by leading companies, offers flexible training options to adapt to the often- unpredictable restaurant and food services environments, and it's developed and delivered by experts. Visit MentalHealthFirstAid.org/Restaurants to learn more OR use this link: CLICK HERE

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