Episode Details

This episode is part of our series with Staypineapple Hotels. Listen to episode 1, episode 2, and episode 3 if you missed them.

In this episode, Dina Belon, President at Staypineapple Hotels, shares how they use technology, including AI, to enhance personalized service and create memorable guest experiences.

Listeners will learn:

• How Staypineapple pushed its technology partners to align with their goal of delivering hyper-personalized service (01:34)
• The importance of collecting and using actionable guest data across the portfolio to build stronger guest relationships (04:58)
• Why Staypineapple is integrating its POS system with its PMS to eliminate transactions and allow staff to focus on engaging with guests (06:24)
• The need to utilize AI to help build better relationships, not eliminate human interaction (07:45)
• How Staypineapple created its own AI, "Chat Pineapple," which is learning from all of the company's intellectual property (09:40)
• The goal of using AI to replace traditional SOP manuals and provide contextual, conversation-based training for employees (11:04)
• An example of how Chat Pineapple assists staff in drafting authentic responses to guest reviews (12:58)
• The belief that AI will give the hospitality industry the ability to be more hospitable and cater to guests' desire for human connection and memorable experiences (14:30)

If you enjoyed this, listen to my earlier conversation with Dina here: How We Are Upgrading Our Hotel Tech To Delight Our Guests

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Music for this show is produced by Clay Bassford of Bespoke Sound: Music Identity Design for Hospitality Brands