Episode Details

This episode is part of our series with Staypineapple Hotels. Listen to episode 1 and episode 2 if you missed them.

In this episode, Dina Belon and Mike Hirschler at Staypineapple Hotels share insights into the company's unique approach to people and culture, which has earned them recognition as the "best place to work" by The Seattle Times.

By listening, you'll learn:

• How Staypineapple refers to their frontline staff as "hoteliers" to reflect their company values (01:41)
• The "Surprise and Delight" program that empowers team members to go above and beyond for guests, exemplified by a story of someone who did this (02:14)
• How Staypineapple encourages authenticity among team members by allowing them to wear their own clothes, use preferred pronouns, and cultivate friendships at work (05:39)
• The importance of the company's internal Facebook group in fostering authentic connections among team members (06:44)
• How Staypineapple incorporates team members' passions and interests to create curated guest experiences (07:41)
• The significance of storytelling in reinforcing company culture and values (11:29)
• How focusing on team member experience translates to delivering value for hotel owners through increased revenue and reduced expenses (12:36)
• The role of executive leadership in staying connected with frontline staff and supporting a strong company culture (16:26)

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Music for this show is produced by Clay Bassford of Bespoke Sound: Music Identity Design for Hospitality Brands