Episode Details

Rereleasing one of DAT’s most popular episodes!

Want to know the secret to wowing your patients? Kiera shares it in THIS episode. Some spoilers to ask yourself:

1. What experience do you want your patients to have when they enter your practice? Fun? Relaxing? Modern?

2. What companies have the type of experience you want your patients to have? The Dental A-Team’s model companies are, for example, Disneyland, Amazon, Apple, and Google.

3. What would mimicking those companies’ experiences feel like in your practice?

4. How can you ensure that every team member provides the same experience?

Once these questions are answered, you can roll your practice’s vibe into your social media and other marketing efforts.

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Transcript:

The Dental A Team (00:05.742)

Hey everyone, welcome to The Dental A Team podcast. I'm your host, Kiera Dent, and I had this crazy idea that maybe I could combine a doctor and a team member's perspective, because let's face it, dentistry can be a challenging profession with those two perspectives. I've been a dental assistant, treatment coordinator, scheduler, pillar, office manager, regional manager, practice owner, and I have a team of traveling consultants where we have traveled to over 165 different offices coaching teams. Yep, we don't just understand you, we are you.

Our mission is to positively impact the world of dental. And I believe that this podcast is the greatest way I can help elevate teams, grow VIP experiences, reduce stress, and create A -Teams. Welcome to the Dental A Team Podcast.